​At Sanas Wellness, we strive to provide exceptional services, and your appointments are reserved just for you. We understand that life can sometimes be unpredictable, and plans may change. To accommodate all our clients fairly, we have established the following cancellation policy:

 

Cancellation Policy Overview

• Cancellations with more than 48 hours’ notice:

  • Full refund of the payment made at the time of booking, minus any processing fees (credit card or transaction fees).

• Cancellations within 48 hours but more than 24 hours:

  • 50% refund, minus any processing fees.

• Cancellations with less than 24 hours’ notice or no-shows:

  • No refund will be provided.

 

How to Cancel or Reschedule

• To cancel or reschedule an appointment, please contact us via email at sanaswellness.life@gmail.com.

• We will confirm your cancellation or rescheduling request within 24 hours of receiving it.

 

Processing Fees

All refunds will be processed with deductions for any credit card or payment processing fees.

 

Late Arrivals

If you arrive late to your appointment, we will do our best to accommodate you within the scheduled time, but the session will still end at the originally planned time. No partial refunds will be provided for late arrivals.

 

Emergency Cancellations

We understand that emergencies happen. If you need to cancel due to an emergency, please reach out to us, and we will assess your situation on a case-by-case basis.

 

Booking and Cancellation Policies for Specific Services

• Bodywork & Yoga Sessions:
  Sessions are carefully scheduled to allow enough time for preparation and practice. Please provide as much notice as possible for cancellations to allow another client the opportunity to book.

• Scuba Diving & Snorkeling Sessions:
  For safety reasons, it is critical to communicate cancellations promptly. Weather-related cancellations made by Sanas Wellness will receive a full refund or a rescheduled session.

• Breathwork Sessions:
  Breathwork sessions require a calm environment and preparation. Please notify us early if you need to cancel or reschedule to respect the facilitator’s time and energy.

 

Contact Us

If you have any questions about our policies, please reach out to us at:
📧 sanaswellness.life@gmail.com
📞 (503)516-0809

By booking a service with Sanas Wellness, you agree to the above terms. Thank you for understanding and respecting our policies to ensure the best experience for everyone.